Pathetic Service

<p>I called into to 111 on 21/02 15:07 for assistance regarding my billed amount for the passed 3 months which was different sinve Dec. Called was answered by Angela who did not even introduce herself when answering instead she was busy having a conversation with a colleague . She was very laxy dazy and seemed like she does not want to assist me . I asked her to check the amounts on my account which differs and she yawns in my ear which i over looked but then what ticked me off is I asked her whats the amount debited for all 3 my lines and she says" oh sorry i forgot the amount" how does a "helpdesk" agent forget or not know how to check a clients debits. after asking for her name and she surname she bluntly refused to give me her surname and said she was not allowed to do that. she was ver unprofessional and seemed like she is not interested in assisting me .</p>