Pathetic Service

<p>Dear Vodacom</p> <p>Since my complaint on the 8 February, I still haven't received any call from you. This is now 14 working days since I have logged the request for you to sort out the mistake you made on my contract. Every day I receive 3+ automated phone calls from you to pay my account. I will not pay any account before this problem is resolved. I have contacted the call center on Tuesday and Wednesday morning and guess what they still have no answer for me. According to the agent there is a turnaround time of 72 hours on a call, and she doesn't know why they haven't attended to it. She suggests that I cancel the one that I logged on the 1 February and reload it on the 14 February because maybe then they will assist me sooner? I contacted them again on 15 February then I was informed that the request number was closed. According to the agent he has reopen the complaint and they should contact me in 24 hours. I am so frustrated with the pathetic service that I am receiving from Vodacom and the sad part is they don't care. I don't know what more I should do to get this problem resolved. </p>