1 reviews | Active since Feb 2017
Pathetic service
<p>Waiting more than 5 months to have query sorted. Recived sms to state query is finalised but problem not sorted.Needed to call numerous times to lodge query same story every time but service stil not active. All of this started hapening after they updated their system according to their call center. </p> <p>Further more for past 3 months prblems with billig over charging my account by more than double normal consumption. Yes they do refund every time the next month but why must I pay for their problems. My time to to fone them holding on every time for 30-45 minutes before problem sorted. This is not acceptable. </p> <p> </p> <p>4 of 8 contracts are past upgrade date mabe its time to start using one of there competetors. Because after 14 years this service is no longer acceptable</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
And after 3 days still was not contacted by Vodacom.
Vodacom you are still proving your pathetic service.21 years ago when i got my first contract you were the best in 2003 I even droped Telkom because of their service and replaced their lines home and business whith you. But now 14 years later you are the same or even worse than telkom 14 years ago. Mabe its time to move on.
And after 3 days still was not contacted by Vodacom.
Vodacom you are still proving your pathetic service.21 years ago when i got my first contract you were the best in 2003 I even droped Telkom because of their service and replaced their lines home and business whith you. But now 14 years later you are the same or even worse than telkom 14 years ago. Mabe its time to move on.
Thank you for your reported instance which has been flagged with our ADS Team.
On feedback received the matter has been addressed.
Regards
Vodacom Consumer Website Team
Thank you for your reported instance which has been flagged with our ADS Team.
On feedback received the matter has been addressed.
Regards
Vodacom Consumer Website Team
Besides for the feedback on this site i have not been contacted by Vodacom. I still experiece the same problems. None of my probles was sorted. You are proving even here on this site exactly the tipe of pathetic service i complain about
Besides for the feedback on this site i have not been contacted by Vodacom. I still experiece the same problems. None of my probles was sorted. You are proving even here on this site exactly the tipe of pathetic service i complain about
It is more than 3 weeks and stil no reply from Vodacom even after here on tis site you state that is has been sorted it is not. Eeven here you promise that you would contact me yet stil no conatact was made. Vodacom you are pathetic and incompetend with customer care. This level of service or lack of service is not acceptable.
I will definatly be taking my bussiness elswere.
It is more than 3 weeks and stil no reply from Vodacom even after here on tis site you state that is has been sorted it is not. Eeven here you promise that you would contact me yet stil no conatact was made. Vodacom you are pathetic and incompetend with customer care. This level of service or lack of service is not acceptable.
I will definatly be taking my bussiness elswere.