GVDV
Gregory Van De Venter

1 reviews | Active since Feb 2017

13 Feb 2017, 15:18

Pathetic Service

<p>In October/November 2016 I telephonically cancelled a contract at 082 111. To date this contract has not been cancelled and I am being billed every month for Top Up Data. I have been calling Vodacom since December 2016 to sort this out and to date I have had no luck. Everytime I call I speak to a different consultant in the Solutions Department and they always promise to call back but never do. </p> <p>I am FEDUP with the pathetic, disgraceful service that I have received from Vodacom and will in the future be taking all my business elsewhere.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply13 Feb 2017, 15:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team