Pathetic service

<p>I was double billed for the month of January on my cellphone contract. I escalated this on 28 January when a call was logged with the Vodacom support center, ref nr 1- ********** 556518.<br /> I’ve been following up with Vodacom on ********** every second day and was told that the money will be refunded to be by today, 09/02/2017 which is 7 working days after the query was logged. The agent i spoke to this morning informed me that my query has not been assigned to anyone to date so no-one has worked on it as yet. SO I HAVE TO WAIT ANOTHER 7 WORKING DAYS FOR THE QUERY TO BE ATTENDED TO AND RESOLVED!? THIS SERVICE IS UNACCEPTIBLE, I REGRET THE RECENT UPGRADE I DID WHICH FORCES ME TO USE VODACOM AS A SERVICE PROVIDER FOR THE NEXT TWO YEARS! :(</p>