Pathetic service

<p>I called Vodocom on the 2nd of february to log a request for data that disappeared, ref ********** 227000, i was told tha the issue will be resolved within 3 business days, i called today which is 5 days later, im told that the issue has not been assigned to anyone yet, so this means my issue has been laying there and not actioned although it has been escalated, i am now told that the issue will take 7-14 days for resolution, i dont have that much time, i paid the full amout for date and therefore i should the data for 30 days, i called vodacom numerous times and i requested to speak to a superior, the agant from solution hung up on me after i was on hold for more than 10 minutes. i need the issue to be resolved immediately and i need someone to call me back an apologies for this pathetic service. </p> <p> </p>