Pathetic service
<p>Vodacom cuts my number for an outstanding amount on my account. I call on 04/02/2017 at 08:45AM to find out what is going on. They then confirmed that they received the payment and that my numbers will be onlocked within 2-5 hours. Afterb 6 hours nothing happens so I call again. Then they go on and unlock 4 of my 5 numbers, but not my primary cellphone number. After calling again for 5 or 6 times with numerious promisses of lines will be active (On average 20-40 mins per call) nothing happens. And even now still my number is inactive. Thank you Vodacom after receiving your money, wich by the way according to law I have till the 7th of each month to pay, my number still doesn,t work. Vodacom the forst Network for smart phones</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Day 2 of no phone and also no call from you guys, I had to once again call in to see if I can get any joy. Team leaders and consultants promising to call back nothing no call back nothing.
Day 2 of no phone and also no call from you guys, I had to once again call in to see if I can get any joy. Team leaders and consultants promising to call back nothing no call back nothing.
Day 3 of no cellphone, no one has still called me back, and now I can't call you customer care as the recorded voice tells me that I have reached my monthly call in limit I want my contracts cancelled and moved to prepaid with no penalties I await your responce
Day 3 of no cellphone, no one has still called me back, and now I can't call you customer care as the recorded voice tells me that I have reached my monthly call in limit I want my contracts cancelled and moved to prepaid with no penalties I await your responce