1 reviews | Active since Feb 2017

02 Feb 2017, 09:26

Pathetic Service

<p>I approached a Vodacom Service propvider in October to do an upgrade and migration of my contract from my personal capacity into my companies name. It is now February, no migration has happened, debit orders are still coming off my account monthly, and my phone has no service now at all, I can not dial out or receive calls!!!!! I have called the vodacom call centre held for 45 Minutes and was then cut off, called a second time held for 30 Minutes and was cut off, I am using my husbands phone to try and call as I can not use my own, how do I get this resolved, my debeit order charges reversed to the company and bottom line get my phone to wor****!!!!! I called the Nashua Blairgowrie: Store Manager Danielle Gouwden who has promised me month on month in writing this would be resolved with NOTHING!!! I am so frustrated and irriated at the pathetic service of Vodacom and their useless service providers ,I have just called her again and she has said it is not her problem she is human as well and cant sort it out! How do I get this resolved and how can I get my phone to work? My husbands nunber is ********** 077</p>

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Replies (2)
Vodacom
Vodacom's reply02 Feb 2017, 09:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Feb 2017, 09:16
Official

As per telephonic discussion,the query is being attended to.