Pathetic service

<p>In July a vodacom representative called me to ask if I would like to receive additional data, the amount offered was reasonable and I agreed thinking that this meant my current contract data would be increased. The offered to throw in a free router which I declined, upon insistance from the sales rep I agreed. The router was delivered two weeks later. For 2 months they deducted the contract amount and I received no data. I then went into a store and asked for assistance. I was told to call customer care, which I did. The first time I was on the line for so long (nearly an hour) that the line dropped. The second time I was told that they would listen to the recording of the call and contact me, which they did only to tell me that they would listen to the call. The third time I demanded to speak to a manager, the customer service representative refused and put the phone down in my face.</p> <p>Its been nearly 6 months that this amount has been deducted and I receive no data or any sort of communication from vodacom,</p>