NB
Nico B

1 reviews | Active since Jan 2010

26 Jan 2017, 12:00

Pathetic service

<p>If I have to compare Vodacom’s service to the slowest department in South Africa I think it will be an insult to that department 2-3 weeks still waiting on a call or feedback with regards to my escalation to Vodacom no one seems to know what’s happening I have reached the point where I can surely say after 18years of Vodacom they can keep their services I would like to move to another provider and the cancellations department keeps hanging up. Here is my escalation number which I know will not be look at 1- ********** 819636</p>

0
Replies (3)
Vodacom
Vodacom's reply26 Jan 2017, 14:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NB
Nico B's update06 Feb 2017, 16:36
Reviewer Update

Good Day

It seems like Vodacom does not seem to worry about their clients so thanks for this pathetic service that I have received from this service provider. Still no response from anyone at Vodacom this means your customers don’t matter.

NB
Nico B's update28 Feb 2017, 08:40
Reviewer Update

just called vodacom for they canceled my request no feedback pethetic service