NM
Natanya M

1 reviews | Active since Sept 2012

26 Jan 2017, 11:40

Pathetic Service

<p>I called Vodacom online to apply for a new contract,due to the lack of knowledge of the call centre agent I had to lay a complaint first in order to find out that only the store has this specific deal to offer.Then went to the store on the 20.01.2017 and was told it would be delivered by the 23.01.2017,called on this day and was told it would be in by the 25.01.2017,called once again and was told that it would be in by the 26/27.01.2017,called again on the 26th and was told that it will be in by the 31st. What is going on Vodacom, I am a loyal client and have been with you for years and have never experienced such terrible service. If this is the type of service I wouls rather much transfer all contracts to a service provider that keeps to promises!</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2017, 14:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team