Pathetic service

<p>The following refers: Facebook ***</p> <p> </p> <p>I wrote a post on the Vodacom FB page on 10 January. I was requested to email ********** which I did. Then I was told repeatedly that my email was not received, so I resent my email. Every time someone responded, it was a different person, with a different reference number. The last reference nr received is above. My request posted on the FB page:</p> <p> </p> <p>Good day</p> <p>Could someone please be in contact with me regarding the R5200 phone bill I had to pay in November? Every time I receive a sms to say my data is low or depleted, I buy an extra bundle. Yet, I received this astronomical bill. Also, I am on wifi 90% of the time... this makes no sense... looking at your wall and other people posting on Facebook, others are experiencing the same problem. Please assist.</p> <p><br />I would like a detailed account please, indicating on which day and which websites I used so much data. All my applications and settings are such that it only runs updates when connected to wifi. There is absolutely NO way that my account can be steady at R1300 per month for months on end, and then suddenly I get a R5200 bill.</p> <p>I look forward to receiving the detailed account with clear indication of where the data costs were incurred.</p> <p>I trust that this issue will be resolved amicably in the shortest time frame possible.</p> <p> </p> <p>We are now on 23 January and I am no further than when I started. I want a DETAILED account, where it states WHICH WEBSITES I visited, WHEN I visited it as well as the duration and data involved. There is absolutely NO WAY that my account can be stable each month and then suddenly I receive such an atronomical bill. </p> <p> </p> <p>Interestingly enough, the exact same thing happened to my sister a year ago...I am seeing a trend, every time it's around the end of the year....coincidence??? I think not. </p> <p> </p> <p>I want this issue resolved and my money refunded. </p> <p>PLEASE CONTACT ME BY EMAIL ONLY - I WANT WRITTEN RECORDS OF EVERYTHING AS MY TRUST IN VODACOM HAS BEEN COMPLETELY WRECKED.</p>