Pathetic service

<p>After upgrading my contract on line, the new phone was delivered and I needed to do a SIM swap, After the swap was carried out, my other phone SIM was deactivated, I phoned them to reverse it but was told it was not possible. While trying to do this I found out the new phone's speaker was faulty. I then tried to change the phone at a Vodacom shop but they were not prepared to help, they said I have to send it back to the same place where I ordered it. So then I phoned to report the phone faulty but nobody that I speak to seems to know who or which department should deal with this problem. I ended up speaking to six different people before I was able to get the fault reported and get a reference number, now 5 days later I'm still waiting for the courier service to come collect the phone as I'm not allowed to take it back to there main office either. Also the people who answer the phones don't know how to treat a customer.</p>