Pathetic Service

<p>Simple request to leave a pathetic service provider was for them to cancel my contract and move my number to Pre-paid. this was done early December. cancelation will be completed on the 6th of January. called to confirm after the 6th and was advised that the service request was loaded for the 13th. Called the monday thereafter and was advised thet the service request was cancelled. called again on the 18th and the lady advised that she will cancel the contract and do the migration that same day. after the call, none of my clients could get through on the number as it states that "This number is no longer availible". My instructions was to cancel and moe it to Pre-paid. SIMPLE instructions. no one cares about this problem and will make it my mission to spread the work and detur as many client as possible.</p> <p> </p> <p>Cherry on top, I spoke to the folowing persons today alone also check the number of departments i was referred to.</p> <p> </p> <p>Carol - Cancelations (13:00)</p> <p>Lavern - Activations (13:09)</p> <p>Esther - Activations/Admin (13:15) Was advised that there are no Team leaders/Managers at the office today as they are all on training. Marne - manager supposed to be on duty</p> <p>Back to cancellations - (13:31)</p> <p>Sinalo - customer care (13:32 - 13:34) just put me through to with no introduction or notice</p> <p>Meluse Khumalo - Cancelations (13:50)</p> <p>Kabelo (Team Leader) - Cancelations (14:00)</p> <p> </p> <p>After all this and still no resolution and i'm losing business by the minute.</p> <p> </p> <p>No urgency or customer centricity from this organisation.</p> <p> </p> <p>Hope Jorge Mendes get a hold of matter and Fix it.</p> <p> </p> <p>Simply Pathetic service.</p> <p> </p>