Pathetic service

<p>I phoned Vodacom customer care for the first time on 10 January 2017 to log a query for information regarding my data and voice minutes usage during the past year. </p> <p> </p> <p>My query was then "escaleated" and "closed" on three seperate occasions afte each of which I phoned to follow up on why it was closed with no explanation whatsoever. </p> <p> </p> <p>Every time I was told they sent me to the wrong department. After the third time (Friday) I told the consultant it is unnacceptable after which she spoke to the manager. He informed her that he "was shocked and will phone me within the hour with the answer to my query. </p> <p> </p> <p>I am still waiting for the phone call. </p> <p> </p> <p>I then proceeded to phone vodacom AGAIN today after which the consultant did not know anything. </p> <p> </p> <p>30 minutes later the query was escalated and closed again with no explanation. </p> <p> </p> <p>Ive had it with Vodacom and will be moving as soon as my contract runs out next month. </p> <p> </p> <p>Also, I previously wrote a review on 18 October 2016 about vodacom after which the responded and said they will phone me. Still waiting on that phone call as well. </p>