PATHETIC SERVICE

<p>In December I logged four complaints against Vodacom for the poor service I received doing my two upgrades.</p> <p>I was told if I do my upgrades telephonically there will be no upgrade fee and neither was I told that if I upgrade early I will still pay for my old handsets as well.</p> <p>Yesterday I received my invoices and saw an upgrade fee and that I am still paying for my old handsets too. I have phoned in and was transferred from pillar to post.</p> <p>Given the bad service I received the past month, I requested to speak to a team leader. After holding for almost half an hour I was transferred to a gentleman by the name of Sithembele Mzazi who said he will look into the matter for me and credit my account. He promised said he will get back to me. I still have not heard from anybody at Vodacom and would like to request that somebody that is WILLING to assist contact me to have this resolved as I will not pay anything more that my agreed upon instalments for the new phones. I HAVE NEVER EVER RECEIVED WORSE SERVICE THAN WHAT I RECEIVED FROM VODACOM THIS LAST MONTH!</p>