Pathetic service
<p>Unable to cancel my contract after it already expired. Went to Vodacom at Garden Route Mall George a month before my contract was about to expired instructed them to cancel my contract once it is finish. Tdhe reassured me that they will do that. I then noticed on my bank statement that Vodacom keep on deducting the debit order, I then went to the Knysna Vodacom, told them my contract had expired & I did instruct the George branch that I want to cancel the contract. Again they also reassured me that it wount happen again but still the debit order went off, went back couple of times to the same consultant and every month the same story, I then stopped the debit order at my bank. Got a warning letter,again went to Knysna branch the consultant gave me a telephone number to phone, I told her that I am hard of hearing I can't hear that clearly on the phone, she phoned the call centre from the branch & explained the whole story to them. I thought that this was finally the end of the story but now I am being threatened to be listed on the credit bureau if I don't make a payment. This is g I don`t know, if your own consultant can't even get this sorted you really have a big problem in your system.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no feedbac**** Visited your head office in George York Street 2 weeks ago, same reply every time they will let me know whats going on. Got a phone call today from the attorneys to tell me that I was handed over for collection. WOW that is now "We will let you know what happened to the forms you signed at the Garden Route Mall instructing Vodacom to cancel your data contract." Your consultant did not do her job right now I get handed over to the attorneys. I want to know Why did you Not cancel my contract as per my signed instruction that I did at your branch Garden Route Mall. I did NOT break any contracts You did because you kept on debitting my bank account after I signed the documents to CANCEL the contract and I eventually stopped the debit order at my bank. It's like ***** I did not authorise you to take money from my bank account from the date that I cancelled my contract.
Still no feedbac**** Visited your head office in George York Street 2 weeks ago, same reply every time they will let me know whats going on. Got a phone call today from the attorneys to tell me that I was handed over for collection. WOW that is now "We will let you know what happened to the forms you signed at the Garden Route Mall instructing Vodacom to cancel your data contract." Your consultant did not do her job right now I get handed over to the attorneys. I want to know Why did you Not cancel my contract as per my signed instruction that I did at your branch Garden Route Mall. I did NOT break any contracts You did because you kept on debitting my bank account after I signed the documents to CANCEL the contract and I eventually stopped the debit order at my bank. It's like ***** I did not authorise you to take money from my bank account from the date that I cancelled my contract.