Pathetic service

<p>I've been querying about the same problem for over 3 months and i get transferred from one Department to the other. I bought a phone on a Top Up Contract but Vodacom says I owe over 11k on data. How does one owe that much on a Top Up contract. After 2 months of trying to get the Solutions Department to log my query, they told me that in 2 weeks from then they will revert back to me. I have waited for their feedback for almost over another month and no follow up has been made. I called Vodacom again tonight 2nd January 2017 and the query which should have been solved hasn't been assigned to anyone!!!!!!! </p>