1 reviews | Active since Dec 2016

31 Dec 2016, 16:34

Pathetic service

<p>So I want to port out of Vodacom but lone behold they won't port you unless you are prepaid so at the beginning of this month I put one months notice to cancel my contract and convert to prepaid. So this morning Vodacom debits my account the full amount for next month and then cuts my number on the network! To make things worse customer care can't help and I must contact them next week when the correct department is available!!! Pathetic service...</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jan 2017, 07:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team