mG
mymoena G

1 reviews | Active since Mar 2014

21 Dec 2016, 16:52

Pathetic service

<p>I called in last week 2 advise them off certain issues i have however was not able 2 get any help as the 1st consultant i spoke hung up on me after she put on mute the moment she took my call n while i was speaking 2 her. The 2nd agent spoke 2 me n advised me of certain things i needed 2 do bt i tld her that the things she is mentioning has already been done n it was not a problem that ive always had bt only started recently. She said that she wud activate sum of the things on her side which has still not been done. Ive been with vodacom 4 so long bt with the poor service i receivd from the call centre n with my problem still not being resolved i highly feel like leaving.</p>

0
Replies (1)
Vodacom
Vodacom's reply22 Dec 2016, 06:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team