CN
Chrislyn N

1 reviews | Active since Aug 2015

21 Dec 2016, 10:24

Pathetic service

<p>1st of December I placed my order for my phone and the order was messed up so I complained and a lady phoned me and placed my order again and told me my phone will be delivered between 3 to 7 working days. on the 6th working day I called to ask where my phone is and it was no one could find it on the system and the guy I spoke to said he will call me back in an hour it's been like 3 weeks.they eventually found my order after me calling day after day and there was no phone attached to my order. I asked them to cancel so I could go in and get my phone, they didn't have any in stock so I placed an order at the Vodacom in mall of the south. she said it will take 7 days and guess what? No phone . I went in to check and and the guy didn't even bother looking if they have any stock yet he just told me no. this is pathetic service. I have 6 contracts with Vodacom but I'm seriously thinking of going to another service provider because Vodacom gives the worst service ever.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2016, 10:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team