Pathetic Service

<p>I called vodacom today at 13:14 and was on the line with the consultant for an hour<br />requesting was to downgrade ( migrate ) my contract packages to a lower package on <br />both of my contract numbers. Firstly i ask if there is any additional costs for downgrading<br />she advised that there is no cost, i will only pay R 229 a month on both numbers.</p> <p>I then tell her to then go ahead with the downgrades and while I am on hold, I receive emails <br />advising the appilicable charges of R 2 337.00 and R 1 083.00.<br /> <br />The consultant then comes back on the line confirming it is done and had to then ask what the charges are for, she advises that it is for the migration ( downgrade ) when i specifically asked is there are no additional charges for this and she confirmed that there was not. all she could say was that if i want to upgrade to the package that i was on then i would not pay. Of which i then told her to put it back on the packages that it was on.Because i would not have requested it done in the first place if she had advised of the charges when i asked and not an hour later and still lies about it an says that she did not say that there is no charge for it.</p> <p>I requested a manager and was advised that there is no manager available , i asked to speak to someone else because she kept asking someone else information and she came back on the line. She ignires my questions and provides incorrect <br />information. The entire call was a disgrace, you could actually hear every time she put me on mute, not answering my questions an no courtesy to explain the silences. I am extremely irrate at this pathetic, *********** service I received.</p> <p> </p> <p>I refuse to be made a **** and a fool, I want that called recording pulled and this dealt with.</p> <p> </p> <p>consultants name is Florence Nanti ( which she had to think about )</p> <p>reference for the call : ********** 00204</p> <p>Ramona</p> <p> </p>