Pathetic Service

<p>I would like to lodge a complaint with regards to the service and turnaround time of a cash handset that I purchased.</p> <p> </p> <p>I purchased the above unit on Tuesday 13/12/2016 cash. I charged the handset the evening and the next had to charge the device twice. The battery does not last more than 5 or so hours when in use. The charger also gets hot when in use.</p> <p> </p> <p>I went to the store on Thursday 15/12/2016 to return the handset to be told that the handset has to be assessed and this will take 14 working days. When I purchased the device I was told 3 to 5 days! This is supposed to be a Christmas gift and waiting 14 working days takes me into the new year which is unacceptable!!</p> <p>When handing in the device i was asked if I activated the device with a Vodacom simcard. I informed the lady that I was not given a simcard with the device even thou one was invoice out on my invoice. So what would she like me to activate it with?? To which I get a dirty look!</p> <p> </p> <p>According to ICASA and CPA I am eligible to get a full cash refund which is what I am demanding due to the fact that the device is faulty and has been returned in 7 days. I have received poor customer care and your after sales service is pathetic.</p> <p> </p> <p>I am expecting to receive feedback with in the day still with regards to the above.</p>