Pathetic service

<p>My contract with vodacom would have come to an end on 10 Dec 2016. I proceeded to email ********** on the 2nd of Nov 2016 to give notice (with my ID attached) that my contract must be cancelled and converted to prepaid so I can port to another provider. When I have not received back any feedback by the 24th of November I sent another email to highlight my original email and the fact I have not received any feedback. On 12 November I saw the contract was still active, I have now phoned on 3 occasions, the number given for cancellations. The first two times the agent said they have processed the cancelation, but they did not. The last call today, the lady wanted to charge me an early settlement fee on the contract (which concluded on the 10th of December). When I told her that the contract ended on the 10th already she put the phone down. Surely vodacom is not so naive to think I will stay with them because they are ignoring my request for cancellation! Meanwhile I can not port to my new contract that I have taken up. I need vodacom management to contact me asap to resolve. Everything up until today could be put down to administrative blunders, but the lady who cut me off was pathetic customer service, and I want the call to be logged and the necessary disciplinary process followed.</p>