Pathetic service

<p>My vodacom debit order bounced this month for some reason, im still resolving this with the bank. So on the 7th when i logged into my banking i noticed that my cell phone has not been paid. I called Vodacom 082111 said to them that the debit order bounced please can they take the money. I spoke to a guy and he said that it would still be taken the 7,8 or 9th December. He gave me a reference number 1- ********** 41480. On the 7th i didnt receive an sms confirming this debit order or arrangement. i left it as i made an arrangement for Vodacom to take the money. I received an sms on the 13 December thats says " Debit order resubmission has been processed 19/12/2016."Today the 14th of December my phone is cut, i called 082111 to find out what is going on , held on for 17 min only to be told oh you didnt pay your account so we put a hold on your line,i asked to speak to someone who can help me resolve it and i got put on hold, i eventually put the phone down after 17 min. I called in made an arragment on the 7th December for Vodacom to take their money and now my phone is cut becasue of their incompetence. There is no communication from this communication company they do what they want with people's accounts. Even when you call in an make arrangements they cut your phone. i'm really disgusted with the service i have received. I need my phone connected today and the outstanding amount taken today.</p>