MC
Monita C

1 reviews | Active since Mar 2013

13 Dec 2016, 15:57

Pathetic service

<p>I am very irritated with this nonsense that I am supposed to have received my new tablet from Vodacom which was scheduled for delivery from RAM. How can you deliver a parcel and not contact the person to tell them that the delivery is available! That is very ridiculous. I am so ****ed with this nonsense because now your consultants are telling me that the order has to be re-submitted and this takes another 2-3 working days.</p> <p>This is pathetic service from you as Vodacom because you had the address wrong firstly and now this nonsense.</p> <p> Yours sincerely.</p> <p>Monita</p>

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 08:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team