PATHETIC SERVICE

Has the Vodacom CEO SHAMEEL JOOSAB ever had to call his own Call centres? it is ridiculous and frustrating. I am now informed by their accounts department that I'm in arrears, but in fact their own invoice states that the account is due on the 30 April!! Also, the credit that they owe me does not reflect anywhere but they are quick to demand payment from me!!! PLEASE, could some one at Vodacom in a senior position address this!!!!!