1 reviews | Active since Dec 2013
Pathetic Service
Good Day,<br> <br> I app**** for a contract through your call centre, it was approved .<br> <br> I went to the Blue Route, Tokai store on Thursday to finalise the contract. I was sent away because they had to raise the score for the phone I wanted. Maxine Gabriel said she would contact me back in the morning. She didn't. I waited till 12h00 then called and she said she will get back to me. Only at 17h00 did she get back to me. I went up to the store only for more problems to arise and was sent away once again and she told me she would get back to me in the morning. She didn't. I called at 13h02 spoke to Roxanne who said Maxine would call me. She didn't. I tried from 15h40 with a total of about 26 calls but no one answered. <br> <br> I contacted Customer care, spoke to Jason, he put me back to your automated voice service. I tried again and got Caiphus, what a imbecile. I explained to him what is happening and he said he can do nothing he is in the call centre. He kept asking me what is the problem and I explained so many times. He insults me further by saying I am not the only customer and that he can do nothing. He asks me numerous times what I want him to do. I say to him he should have that answe
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
