PATHETIC SERVICE!!!!

I upgraded my device online on Monday 13th April. Vodacom states that if you order your device online before 15:00, then you will get your device delivered the next day if there is stock available. <br> <br> Tuesday, i did not receive my phone so I called into the call centre and was told that the device did not leave the warehouse as yet but that I will get it within the next day because they have 560 devices of mine in stock!<br> <br> Wednesday came and went and still no phone! I called the call centre, AGAIN and was told that yes there is stock but it still has not left the warehouse due to a high volume of upgrades. First of all, why does Vodacom promise to have next day deliveries if they cant keep up?! <br> <br> Today (Thursday 16th April) I called the call centre again and was told that my upgrade was not yet confirmed, a consultant was supposed to call me to confirm the contract- which was not done which is why i do not have my device. <br> <br> Why is it my duty to phone the call centre a million times to confirm my own contract and upgrade?Why cant Vodacom do their own job?? This is pathetic service? Would you like my business or not? Must i cancel my contract and go somewhere else instead??????