Pathetic Service

I've had a bad experience with vodacom's subscriber collections call centre, my cellphone contract account was in arrears and i managed to pay the full amount and yet my phone line remains locked, i have called them multiple times and unable to get through to a consultant, i find that very irritating as i have to now go to them physically, i only got through to them twice where they told me to email them the proof of payment which i have done and i still have not been assisted, a consultant even told me that the money will only reflect on their side after 30 days, that's totally pathetic. I'm considering canceling the contract, this is not a good way to treat their customers, I'm unable to make calls, my network connection has been disabled, I cannot deal with this any longer, Vodacom has to up their game when it comes to customer satisfaction. Can i please be assisted with this matter asap!!!!.