Pathetic service

I booked in a Blackberry 9720 black Job No: ***3 (12/03/2015) cos the phone was not charging. I was assisted by Shoneze who took the unit & da battery & gave me back my sim card and memory card. When i collected the phone (02/04/2015) the battery was not in the phone, i was told that the phone was booked in without a battery. I was told by one of the ladies that someone (no specific name) will call me back. At around 3PM same day I contacted Vodacom again the lady that I spoke to ended up telling me that she does not understand what i was saying yet we were talking plain simple English. I asked her to transfer me to a person who would understand me. The ladies were discussing me in Zulu as if I do not understand or speak Zulu. Eventually Lucas was on the phone and told me that he will contact the workshop & ring me back in five minutes. To date i still haven't heard a word Vodacom, i am without a phone yet paying for it. Surely your staff must go for a communication/customer service & telephone etiquette cause,s this is not service. I'm sitting without a phone whilst paying for it. Can someone tell me when i'm getting my phone.