1 reviews | Active since Feb 2011
PATHETIC SERVICE
After complaining on HelloPeter i got a call from a Consultant on 01/04/2015 at 3:15pm claiming my bank was rejecting the stop orders, which was a lie according to my bank. I went to make payment myself for the account ***) on 02/04/2015 when i got to the Vodacom Shop my balance was now R358 instead of R258. At Vodacom shop nobody could tell me what the extra R100 was for so i didn't pay for it I only paid for the R258 that i know about. I got home and saw an sms has been sent about deducting the R258 from my account on the 28th. Vodacom is confusing the **** out of me. Why didn't the consultant mention the extra R100 when he called me?. They will to have to reverse it because i'm not going to pay for it. And while we are at it I will continue making the payments myself instead of them debiting my account because clearly they will take more than what they are supposed to. I regret taking up these contracts, if i had my way i'd return these stupid tablets.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
