PATHETIC SERVICE!!!

I decided to call the Call Centre to query my bill, I dialed 082111 as per on the statement, I listened to all the voice prompts and chose option 0 to talk to an agent, I was promptly informed that they were experiencing high call volumes, 10 minutes later it seemed that my call was going to be answered, then nothing, I was cut off, I redialed and went through the process all over again as I sit an type this complaint I am still continuing to hold on, I now all the lyrics to the song \My African Dream"it has been 27 minutes and counting and still holding"