Pathetic service

Good day,<br> <br> I hope this email finds you well.<br> <br> I have a 3G ****le that I rarely use (nr: ***). Only when I travel on business. Just before travelling I just checked how much data was on the ****le. Despite the fact that it said 4.4Gig, it said 0.00 available. I called and a lady confirmed that it was a mistake on their side and they'll award me the data. She escalated it and the escalation number was 5380P2LLL2LW. For a whole week nobody got back to me and now I'm on my business trip and had to pay R150 just to get data to do my work. I spoke to a guy called Desmond saying that the balance should be 0 (which is not true as per the previous call).<br> <br> I think Vodacom gave pathetic service and I guess it's my legal responsibility to share it on social media.<br> <br> Regards<br> Tinus Potgieter