CO
CANDICE O'REILLY

1 reviews | Active since Jan 2010

24 Mar 2015, 13:42

Pathetic service

I did an upgrade on one of my numbers, recieved the phone last week Friday and the SIM has still not been activated. I also took out 2 new contracts for the Vodaphone tablet deals and have been on the phone for 4 hours trying to get through to the call centre(***) with no luck. I then call 082111 just to get told they cant help. What kind of business is Vodacom operating...surely activating the SIM cards is part of the process.<br> Up till now I have still not gotten through to the call centre, even after requesting call backs online.<br> Worse service EVER. You should certainly teach the call centre staff telephone etiquette too as they are extremely unhelpful, they should realsie that when a customer eventually get through to them after holding for who knows how long, they want to be assisted and not passed from pillar to post. DISGUSTED at this service, I wish I had never taken out new contracts with Vodacom, this kind of service would make that I cancel all my contracts and move to Telkom, at least they know what \ CUSTOMER SERVICE"means."""

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Replies (1)
Vodacom
Vodacom's reply24 Mar 2015, 13:51
Official
Hello Mcalister,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team