JG
Johan G

1 reviews | Active since Aug 2013

16 Mar 2015, 21:54

Pathetic service

I logged a call for no service in ouer area.vodacom network responded...checked and CONFIRMED no signal...also confirmed that this will NOT be fixed soon, then VODACOM opted to cancel my 2 contracts and wave all fees. This was done AND APPROVED in January . For the past 3 MONTHS i have been shoved from pillar to post and my contracts still have not been cancelled...i have been phoning...logging new calls speaking to hundreds of different departments...everybody promises to assist and get back to you...3 months and still nothing!!!! I have been phoning...call centre [URL Removed] departments...cancellations department...same story..\ yes sir...sorry sir...we will get someone to phone you...promise !!!"<br> I had it with vodacom and im ready to take this futher..I am paying for no service and even after they optedto cancel and wave the fees i still have to phone after them. They phoned me once but i was un reachable...but why did they stop phoning...also the number they left me to call back does not even exist!! I am speachless and cannot think that anyone would want to stay with a service provider like this."""

0
Replies (1)
Vodacom
Vodacom's reply17 Mar 2015, 10:30
Official
Hello Graatjievfr,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites