PATHETIC SERVICE

Did a sim swap on an upgraded phone 2 days ago. I am unable to get calls, make calls, do down loads up loads whatever, i can't. Only people I can call is VODACOM. Holding on for 20 minutes at a time, explaining the problem and after they cannot assist I must call another division. When I do call I ask first 'are you the person I need to speak to relating to a sim swap problem?' It is frustrating if the agents have no clue what they are doing. I have explained that I cannot receive calls, the agents don't known their own processes and procedures, as each agents confirmation of process is different. I was in a rut yesterday when I could not find my son at school. I could not make calls nor could I receive any, as my son was trying to get hold of me at the same time due to this STUPID SERVICE FROM VODACOM. All I asked is that the problem be sorted then they keep me hold for more then 20 mins at a time.