Pathetic Service

I sent an e-mail to Vodacom on Fri 13/2 to follow up on the delivery of my handset upgrade which was supposed to be delivered by Wed/ Thurs last week.<br> Received a phone call from a guy this morning saying that my order has been put on hold due to a ***** investigation at Vodacom's risk department and that I must cancel my order. He couldn't give me any more info and told me that my husband, who is the account holder must phone the after sales dept as 'they might be able' to give him more info. <br> When he phoned, he was told that it is not only my order, but all the recent upgrades that are being investigated and that there are a couple of days delay.<br> First of all, why does someone phone me if they don't have all the facts? 2nd of all why doesn't Vodacom contact their clients to let them know there is a delay? And why on earth would I be told to cancel my order? Vodacom clearly doesn't want the business!<br> Also, I still have no idea when (or IF) my phone is being delivered.