PATHETIC SERVICE

App**** via the phone for an additional contract. Told me it was approved. After a few days I phoned to enquire as to the status and was told it was cancelled and I have to apply again. Did that again and was told it was again approved. Never heard anything after that. Phoned again and was told it was declined because my account was in arrears. NEVER WAS. Phoned the accounts department who confirmed my account is current and always was. Now I hear they cannot assist me because the deal are not available any longer???? THIS WAS ALL DUE TO A FAULT ON VODACOM'S SIDE BUT I GET PENALISED?????????? BEEN A CUSTOMER FOR MANY MANY YEARS AND THIS IS THE SERVICE I GET. PATHETIC