1 reviews | Active since May 2016

23 May 2016, 09:33

Pathetic service

<p>I opened a uchoose package, at vodacom the consultant instead opened a smart S open line used my sim card for the first time in March 2016. where i was contacted and advised that my current account balance is 1500, and if i was aware it was a open line i said according to my knowlege it was a UCHOOSE,then i stopped using the sim card, i then paid my subcription and was billed 2500 for the month of april, second to i contacted the call centre who changed my package to uchoose in april and confirmed it with a consultant 3 weeks ago. when i recieved this months statement is was billed 1900 i contacted the call centre and was told that my number which i never used for a whole month accumalated data amounting to 600 which make no sense at all please can someone compatent enough look into this and provide me with a data usage report for my number i need an answer on this like in yesterday </p>

0
Replies (1)
Vodacom
Vodacom's reply23 May 2016, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team