Pathetic service

<p>i attempted to "buy" a data bundle by dialing *111#. I opted for the promotion of 2gb for 7 days as that is all I needed. I continued through till I got an error msg saying the it had failed and was unsuccessful. I then went again and saw another double deal for 14days that I chose instead and it was successful. When I went to check my account usage, because I know vodacom, I noticed I hase both bundles now and had been charged for both. I then called vodacom (customer care) although I would not call it customer care. I was unlucky enough to be subjected to luleka on the other side. She was out of all agents from vodacom one of the rudest people I have ever spoken to. I then sent an email with about the same detail as this post to vodacom and was called by another agent who again mentioned that because I was not the account holder they would not assist me. I have had an issue like this before on prepaid and it was a very quick painless fix with no issues but because I am not the account holder, vodacom will not help me or reverse what was not meant to be. Further more, what I find very ironic is the fact that I, myself upgraded the contract without the account holder signing off or vodacom even speaking to her yet they will not reverse a R99 data deal. Please explain vodacom, how does this work, obviously the account holder would know about the upgrade but yet you never spoke to her once yet for you to reverse a data deal of just R99 you want to speak to her</p>