Pathetic service

<p>I opened a new top up account on the 09/ 05 / 2016. I received a LG G5 and was told to run it down till the battery dies, I did that and when I looked properly the next day 09/ 05 /2016 I discovered there was a crack on the glass that covers the camera lens, there are not scratch or marks to indicate I damaged or let the phone fall. I only got a chance to return it Fri only to be told I have to come in the sat when the managers were supposed to be there, they were not there. And returned it Sunday to the salesman</p> <p>Taking in mind it was not my fault , it was in the 7day guarantee and I took a picture the next day when I discovered the crack, I got called back today saying that the technicians denied the claim and refuse to give me a new phone. Pathetic service and false accusations can not make up for this **** up. With the phone aswell I was supposed to receive 10 gb as part of the deal and I only received 7.10 gb... where can I get better service or talk to someone with higher authority to solve this unbelievable situation</p>