Pathetic service
<p>Initially i had issue with cancelling my contract which has beeing going on from the 3rd of April 2016, after countless calls they finally seem to have did something of the 9th of May 2016. Ever since the 9th i have no service what so ever, if you call my number it says it does not exist, i cant make or receive any calls or sms's nothing it is completely dead, when i called customer care they said no its my phone, i had to explain to them that it is the sim card because if i swap it into another phone i have the same issue, they keep telling me that the number shows as active, and get endless stories and no solutions, eventually i was sent an e mail and told to rechatge my account and make a charagable call in order for it to work i honestly think they are on some very good drugs, because if the reason for my complain is that they cant get my number active from there side how the f&&&&**& do they expect me to recharge and make a call with no service, i honestly hope someone can assist me because i have had this number for a long time and all clients have it, if this **** cant get sorted today than vodacom can go fly a kite and i will move networks because this is unacceptable, plus they sending me invoices for may to pay an account which i refuse because i called way in advanced to inform them of my contract cancellation if they cannot do there job i surely will not pay.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
