ML
Micaela L

1 reviews | Active since May 2016

12 May 2016, 08:35

Pathetic service!!!

<p>Last year my cell phone upgraded and i took a Huwaia P7. A month later i noticed that my phone had warped but it never fell or got damaged in any way. I was going to return it but i was busy with work so i had to wait until i was free. A week later the phone just switched off and it couldnt switch on again. i managed to go the next to try and return it to vodacom or even have it repaired. I was told that they could not replace it or repair it because it was not a mechanical problem or some sort. They said that it probably warped in my pocket and that it is not their fault. This is ridiculous! Then Put a sign on the box stating that the phone cannot be kept in your pocket!!! I had a million other phones before this that never warped because of it being in my pocket!<br />I litrally had the phone for a month and now im paying a 2 year contract for a phone that cannot be used!!!</p>

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Replies (1)
Vodacom
Vodacom's reply13 May 2016, 06:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team