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JM
Jeremiah M

1 reviews | Active since May 2016

05 May 2016, 08:10

Pathetic service

I have been in contact with vodacom about 6 weeks ago to query my data bill as since my contract moved over from autopage the data bill just shot out the roof. when you call you hold for more than 30min and to make matter worse you get sent from pillar to post! i have called your service center 4 times and i haven't received a resolution as yet. the 1st lady i spoke to didn't even log my query when i called the second time to check. i am being billed data when i have data on my phone, like seriously this is unacceptable. i thought autopage was bad but i guess i was proven wrong.

0
Replies (3)
Vodacom
Vodacom's reply05 May 2016, 10:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

JM
Jeremiah M's update18 May 2016, 13:37
Reviewer Update
I would like to address the great support and service I received from Mr Van Heerden even after I lost my cool with the frustration of my query and its stand point, Even after I had hanged up the phone on him, he called me back once I had blown off some steam and proceeded to assist me with a great resolution and advise. If he didn’t call me back I would have cancelled my contract due to serval things that have made me unhappy with Vodacom but his persistence and service has been top class and I wanted to make you aware that his a true patriot of customer service. Well done Adnaan, keep up the great work! Regards Happy client
JM
Jeremiah M's update18 May 2016, 13:37
Reviewer Update
I would like to address the great support and service I received from Mr Van Heerden even after I lost my cool with the frustration of my query and its stand point, Even after I had hanged up the phone on him, he called me back once I had blown off some steam and proceeded to assist me with a great resolution and advise. If he didn’t call me back I would have cancelled my contract due to serval things that have made me unhappy with Vodacom but his persistence and service has been top class and I wanted to make you aware that his a true patriot of customer service. Well done Adnaan, keep up the great work! Regards Happy client