Pathetic Service

I upgraded my phone and contract via the Direct Sales department at Vodacom on 29/04/2016. This was quick and easy and I was happy. I was advised delivery of the new phone would be on Tuesday, 03/05/2016. I waited the entire day and NOTHING! I queried this with the couriers (RAM) as I received an sms from Vodacom stating the tracking number and advising it was with the couriers. RAM advised at the end of the day that Vodacom had still not released the package to them for delivery. I was then told it would be done the following day - 04/05/2016. Again I waited the entire day for delivery and FINALLY received the phone just before leaving the office. When trying the setup the phone I noticed the sim required was much smaller than the MICRO SIM I have for my current phone. When doing the upgrade on Friday the consultant asked if I had a micro sim for my new phone - I did, NOTHING was said about requiring a NANO SIM!! As soon as I realised a NANO SIM was needed, I called Vodacom. I was put through to different departments and was finally advised I could call back in the morning. I have called several times this morning and AGAIN bounced around different departments, consultants promising to call me back etc. and NOTHING!!! I have sent email queries but it seems Vodacom no longer wants my business. I will be cancelling my upgrade and moving my business over to Cell C. Absolutely useless human beings!!