Pathetic service!!

I called Vodacom on 5 January 2016 to cancel my contracts with them. Spoke to Oscar and after I was put on hold for more than 30 minutes I again called and spoke to Amanda to proceed with the cancellation. Amanda confirmed that both my data and mobile number was successfully cancelled on their system. I noticed on my bank account that Vodacom is still deducting and after I had to speak to 5 different departments and advisors, I was notified that apparently my data contract was not cancelled as confirmed on 5 January. Vodacom made a mistake and is not willing to rectify their mistake and apparently all they can do is to cancel the contract again and the money they ********ly deducted is now my loss and problem. Seriously guys. I think you must listen to the calls and get your act together. I offered to send the cancellation recordings to your office, but no-one is interested to correct the mistake or to conifrim that a mistake was made. Sort this out!!! Madeleine