Pathetic service

I cant believe i have been with Vodacom for over 10 years and never received such horrific service. 01/05 i phoned 5:00am to query why my phone has been locked, they informed me that i went over my call limit knowing that i have not received a sms to give me a heads up. The agent did not explain to me how i reached my call limit and told me to just reboot my phone and it will be activated again. I rebooted my phone the first time and nothing changed second and third time still the same, then left it for adleast an hour and rebooted again and still no activation took place. I phoned again and spoke to another agent and told me that it will take 6 hours to reboot that the first agent could have explained this to me, with all my frustration 6 - 7 hours passed i rebooted my phone and still no activation and phoned the 3rd time, another Agent told me that this will take another 6 hours, asked to speak to a manager / supervisor and told me that they will have to remove my call limit and then activation will take place in 6 hours, the whole day wasted nothing again. I phoned in the evening again and told them that i am getting abit tired with all the excuses and want to know what is happening with my phone and the agent told me that they will have to log a service request and will take 2 working days. There was a lady by the name of Sibongile that was able to explain everything to me and was rather helpful then the others yesterday 02/05, and told me that the Technician are not working on a Public holiday and will phone me today 03/05. No Phone call this morning so i phoned for a update again the agent told me that their systems are down, and that i need to phone in an hours time. I phoned 2 hours after that and their systems are still down. I cannot deal with this service anymore, its been 3 days without using my phone and having no one to assist in this matter.