PATHETIC SERVICE

I purchased a Samsung Galaxy S7 from the day i walked in the consultant was lazy to assist me he tried to drag out the whole procedure to take out the contract. I finally got my phone and i was advised that i can choose between a speaker or a wireless charger i chose a wireless charger and its a month now im still sitting without my wireless charger. When i went into the store i asked the consultant how do i claim my gear vr he gave me a paper i asked him what am i supposed to do all he says to me is \the paper will show you\" that was literally all i was told knowing i want my gear vr. I followed the instructions on the paper downloaded the app and then the app shows me i need to accumulate points that im totally unaware of because that information wasn't given to me i kept asking the consultant he had no interest in solving my issue he won't give me feed back unless i sent a message first which frustrated me. I found out this week that the gear vr is finished after they delayed me and was too lazy to assist me. The consultant is having a very bad attitude now after i told him i want it sorted and i WANT my gear vr he ignores my calls which is absolutely disgusting service! "