GH
Gail H
1 reviews | Active since Jun 2013
13 Apr 2016, 15:44
Pathetic service
I cancelled an already expired contract be giving a calendars months notice. I wish to port the number to another service provider. Firstly this porting cannot be done as Vodacom have a system issue. Secondly I am still being charged for the contract that is now pay as you go. I have just spent the last hour being shunted from pillar to post at Vodacom's call center as no one can help me. They are excellent asking the same security questions but they cannot give me an answer. They are very quick to take your money but they have no idea what client service is about.<br> CATCH A WAKE UP YOU ARE ABSOLUTELY USELESS.
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Replies (1)Vodacom's replyOfficial
14 Apr 2016, 08:27Hello gaildh4,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Vodacom's reply14 Apr 2016, 08:27
Official
Hello gaildh4,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
